GeoStampHow can we help?
Something not working, an idea for a template, or a question about your purchase? Write to us. A real person answers.
E-mail support
We usually reply within a few days, in English or German.
Helpful to include: your device and system version (for example “iPhone 16 Pro, iOS 26.1” or “Pixel 10a, Android 16”), the GeoStamp version from the App Store or Google Play, what you expected and what happened instead. A screenshot often says more than words.
No date, place or map on a photo
The photo probably has no GPS data, often the case with screenshots and pictures received through messengers. Add a location in the Photos app with Adjust Location, then pick the photo again. Place names and maps need an internet connection.
The badge is still there after buying
Open the purchase screen and tap Restore (on the Mac: Restore Purchase in the toolbar), signed in with the Apple Account you bought with. On Android, open the purchase screen while signed in with the Google account you bought with. Then export again.
Photos take long to load
Photos stored in iCloud are downloaded in full resolution first. Keep the app open until the progress finishes.
Can’t save to Photos
Allow GeoStamp to add photos in Settings › Privacy & Security › Photos › GeoStamp, or export to a folder instead.
Requirements
See also the FAQ and the privacy policy.